Conditions of Sale for all booking channels
Returning your tickets
If you are unable to use your tickets they can be exchanged for another performance of the same production or for a credit voucher valid for six months subject to/ minus any applicable administration charges. In order to take advantage of this service your original tickets are required to be received by us at least 24 hours before the performance. Any decisions after 24 hours before the performance will be at the discretion of the management and the original tickets must be received before any credit will be issued.
Tickets will not be refunded unless a performance is cancelled.
If a ticket holder has COVID-19 symptoms on the day of the performance, so can’t attend they will be entitled to a credit or refund.
Tickets are required for each child attending a performance. Some performances have age guidance; please call the Box Office for details. Parents are reminded that some performances are not suitable for young children. We do not advise that children under 14 attend the theatre without a responsible adult and venue staff accept no responsibility for any unaccompanied children under 18.
Booking in person at the Box Office carries no charge, a £2.50 booking fee per transaction applies to booking made online and over the telephone.
Personal cheques are no longer accepted due to the guarantee card system no longer in use.
Concessions and Discounts
We offer concessions for most performances. Only one concession or discount can be applied per ticket. Child ticket refers to under 16. Full time Students should be in possession of a valid student ID or NUS card. We reserve the right to check proof of eligibility at any point and entry will be refused if you are found to have purchased a concession you are not entitled to.
Schools concessions are to enable educational establishments to bring groups of pupils or students to see performances at a reduced rate. They are not transferable to adults and cannot be used by groups of staff (School Group rate seats are available for groups of 8 or more).
Concessions must be stated at the time of booking.
You may have your tickets posted to you for a £1.50 charge. If within 5 days of the performance, your tickets will be held care of the Box Office.
If you arrive late for the start of a performance or after an interval we appreciate that you will want to take your seat as soon as possible. We will do everything possible to assist. To limit disturbance to fellow audience members and artists we may have to ask you to wait until a suitable break in the performance. Occasionally this may not be possible once the performance has started.
Conditions of entry
Our staff are here to enhance your experience and to ensure your safety at all times. Please follow any guidance they give in relation to your and others comfort and safety.
The taking of photographs, capturing of images or the use of any recording devices including mobile phones during any performance is strictly prohibited.
The Management of The Leeds Playhouse reserve the right to:
- refuse admission to the premises and any of its venues
- request any ticket holder to leave the venue, and take appropriate action to enforce this right
- change the advertised arrangements of any performance in the event of illness or any cause beyond our control.